FAQs

  • What is the return policy?

If your order arrives damaged or defective you can return it for either a full refund or replacement (where available) within 30 days of receipt. We will refund postage costs on returns that are confirmed to be damaged or defective.
Please contact us at info@dogbedoutlet.co.uk before making any returns.

 

  • When will I receive my order?

The majority of orders will be with you in between 1 and 4 working days. Some products are made to order so delivery times can be longer with these. All items have their own expected delivery times in their descriptions.



  • What do I do if I haven't received my order?

On the rare occasion that an order gets lost in the post, please contact us for either a full refund or replacement.

 

  • How do I make changes to an order I have already placed?

We cannot guarantee that your order can be changed after it has been placed. This is because we process orders quickly so you receive them as soon as possible. If you do need to change an order, please contact us as soon as possible and we will see what we can do.

 

  • Where are you located?
Dog Bed Outlet is based in Gloucestershire, UK.